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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Liz Smith

Liz Smith

January 19, 2023

5  out of  5
rating by Liz Smith
"Speaking with the Agent, Patrick was very helpful in understanding the importance of Life Insurance. I have also been very happy with the attention to detail and the willingness of the Patrick Smith Agency Team to go the extra mile to help me with my insurance needs."
We responded:
"Thank you so much for your review! Having a good understanding of how life insurance helps when the unexpected occurs is so important. "
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PS Entertainment

December 27, 2022

5  out of  5
rating by PS Entertainment
"I have been very impressed with the help the office staff and agent provides me for my business. They answered questions I wasn’t sure anyone would know. They provided information for my group employee benefits like life and disability insurance as well as liability and worker comp for the company. They have been in business a long time and I respect them highly."
We responded:
"PS Ent we are glad you received the help you wanted with your company and employees. We are uniquely experienced and have a variety of products to help our business customers. Our business really likes helping Serve our business’s owners. Owners love that they keep their employees and reduce turnover costs too. Thank you again for your feedback."
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Heidi Smith

September 30, 2021

5  out of  5
rating by Heidi Smith
"The agency worked with me on my auto insurance, I received all my cards very fast and felt safe driving. Highly recommend this agency!"
We responded:
"Thank you Heidi for your kind words. We are glad we were able to help you and thank you for your recommendation."
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Da Queen

July 6, 2020

5  out of  5
rating by Da Queen
"You all are so Awesome..Patrick you have always been there when I needed you..for a question or a quote or whatever..been with you all since I moved to Colorado almost 9 yrs ago..moving away but you all will never be forgotten....thanks for everything!!"
We responded:
"Delicia thank you so much for your kind words! I am glad we could help you with your move as well and our door is open if you return. Thank you for being a great client and we wish you the best of success."
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adam mason

September 6, 2017

1  out of  5
rating by adam mason
"My experience with Patrick Smith was exceptional until it came to the hour I decided to leave State Farm and conduct business with a different insurance company. I cancelled my coverage a week before it was due to be billed for another month and had requested details of my cancelation from Patrick via our phone conversation to see how much of a return I would be receiving and also how long it would take for the cancellation process to be completed. Patrick became irate and aggressive in our conversation over my request to obtain details and also conclude the matter asap. Patrick's behavior as a "professional" was so immature and unnecessary that I wanted to inform the community that if you have the option to conduct business for insurance coverage with a different agent I highly suggest doing so as Patrick lacks true understanding of facilitating a positive customer experience and communication skills that should be exemplified by any and all professionals. I wish that I wouldn't have been placed in the position of having to write an honest review about Patrick and his behavior, yet it is of greater necessity for consumers to know that the people we conduct business with engage in appropriate behavior and conduct."
We responded:
"Adam we are certainly sorry we did not meet your expectations. Even with the numerous attempts from the staff, corporate, and I to remedy your concerns We apologize we didn’t meet your customer service needs. We continue to take customer ideas and incorporate them into our service process. Thank you for your feedback."
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Mary Mardirosian

June 13, 2017

1  out of  5
rating by Mary Mardirosian
"Pick a different State Farm agent. This office is not interested in working, they just want your money."
We responded:
"Mary we apologize your service expectations of value were not met. We believe in annual service reviews and other periodic followup throughout the year via phone, email, and office appointments to build value. Our pricing is established through corporate so building value is truly how we want to help. Thank you for your feedback."
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Jesse G

January 4, 2017

1  out of  5
rating by Jesse G
"Unbelievable lack of attention to detail, with real-life consequences. Received a cancellation notice two months after starting a policy, because state farm "did not have your DL number,." This was on a policy this office prepared. Rather than them calling and asking for the information again, we receive a cancellation notice we were lucky enough to see before the cancellation date. They suggested I start a new policy to fix the issue. The premiums changed multiple times after leaving their office, and we were being billed monthly premiums for a vehicle we paid in full. Furthermore, they never sent the insurance binder to the car's lender, so the lender assumed that the vehicle was not covered, and purchased their own policy to protect their interest. I had to send the information myself and am now just hoping they will refund the charge. Incredible lack of detail, Patrick's employees need to understand minor oversights have real-life consequences. If you cannot pay attention to detail, find another line of work."
We responded:
"Jesse thank you for your feedback and we are sorry we didn’t meet your expectations. We reviewed the matter with the office and corporate and our overnight team to coordinate mailing and policy changes. We encourage our clients to deal directly with our office with me directly or the office manager if problems occur. This helps our customer experience. Thank you for sharing your concerns."
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jacob apple

July 19, 2016

1  out of  5
rating by jacob apple
"I'm not sure how this guy keeps clients. Lack of responses lead me to switch to a different State Farm agent. It seems the whole point of having an agent is to have someone to talk to. There are plenty of other SF representatives in town that are a much better place to take your business."
We responded:
"Jacob thank you for the feedback and sorry we did not meet your expectations. We looked at all elements of our service model and have shared this with our staff and clients. We can be reached 24/7 via phone and website for our after hours team and during the day with our staff and I. Your ideas continue to help us be better. Thank you for your feedback."
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Steve Ford

November 27, 2014

1  out of  5
rating by Steve Ford
"Patrick Smith is the epitome of incompetence, an embarrassment to State Farm and the insurance industry. after 40 years as a State Farm client I must move on to another company!!!"
We responded:
"Steve sorry for the experience you received. We have reviewed a variety of details of our many Positive experiences over the years. Thank you for allowing us to serve you all these years. We continue to do all we can to make our clients experiences positive and long lasting. Thank you for being with us."
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Mike Kusold

July 24, 2013

1  out of  5
rating by Mike Kusold
"Patrick Smith partakes in shady business practices such as sending out mailers without any sort of indication what company it is from on the envelope. If you purposely fail to identify your affiliations in order to trick potential clients into opening your mailer, what will you try pull over your actual clients?"
We responded:
"Mike thank you for sharing your concerns and sorry to hear of the experience. You probably received a corporate bulk mailing though anything from me has all my contact information, address, agency information and designations. Anything direct from my office is manually addressed. I have elevated your concerns as well. Thank you."